“I know that you think you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant.” Robert McCloskey, Pentagon Spokesperson at a press briefing
Most business problems are really people problems… and most people problems are communication problems… specifically mis-communication.
When done please take the time to reflect on the lesson and post a comment or question below. What was your reaction to the videos? What insights did you gain? What questions arose for you?
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