Characteristics of Leadership Excellence

Managers are people who do things right… while leaders are people who do the right thing. — Warren Bennis, Ph.D.

Leaders determine the ultimate effectiveness of the organization because the character and skills that they bring determine the way problems are solved and tasks are accomplished.

In business and in organizations we interact with others in order to provide services to our clients, customers, colleagues and employees. Recent studies indicate that failure in the business environment, at both the personal and organizational level, is principally associated with ineffective communication and relational skills.

In other words, the more effectively we can communicate with others the more rewarding the experience. Having the Science of Influence tools of precise communication excellence can transform daily work experience from mediocrity to extraordinary results.